-SPOTLIGHT POSTS-
Does Anybody Understand The Comcast Business Model?

I always feel like an idiot when I call COMCAST and ask, "why does my bill keep going up?" The explanation is always the same. The service I had was "on special", the special is now over and now I have to pay "regular price". For the last year or so I keep dropping services but my bill continues to go up. I get less now but I pay more. I'm not sure how that works? I found something in my last statement particularly annoying. Inside the envelope was a booklet titled COMCAST AGREEMENT FOR RESIDENTIAL SERVICES. This can't be good news for me. All I know is I didn't agree to anything. How do I know this? First, I would have remembered negotiating with them on our "new agreement". Secondly, I had nothing to do with writing this new 32 pages convoluted legalese agreement. Who has time to study this? Why does a simple service get so complicated? This is not rocket science. You can bet on this, the new agreement, now in force, is all about COMCAST gaining more control over me to charge me more! They spent millions in legal fees getting this written and printed. I appreciate clarity and straightforward pricing. I'm famous, or is it notorious, for asking clerks "what's the price on this item?" I don't care if it's a $1 item or less. I want to know the price before I decide to purchase something! What I don't understand is what appears to me to be the COMCAST business model. Sign up people no matter what the cost. Why? Because we'll rip them off on the backside, until they leave. That seems backwards to me. It encourages change. They should be trying to keep me. My annual bill is approaching $2,000.00 and I'm not happy. How hard can this be to put together a simple billing system we can all understand? How are the billing statements with DISH and DIRECT TV? Is this an industry issue or simply a Comcast issue?
Frank MacCallister, Antioch

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EastCountyLive.com Viewers
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See What's Special For Valentines Day
Carpaccio, Antioch

East County's Favorite
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For Thr. Feb. 11th

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Valentine's Day
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Valentine's Day  |   Website  |   Coupon
Cruise Calendar  |   Email

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